Manage Distribution Network, Uncover Retail Opportunities & Streamline Delivery in CRM-Doctor’s FMCG CRM
Manage your extensive and intricate distribution network, orders, inventory, and payments comprehensively through one platform with FMCG CRM. This specialized approach ensures streamlined management of the entire supply chain within the FMCG sector, facilitating efficient handling of distribution, orders, inventory, and payment processes through a unified platform.
Create a detailed hierarchical product inventory with Stock Keeping Units (SKUs), an optimized media library, product descriptions, and instructions within the FMCG CRM.
Send instant mobile notifications to distributors and retailers about ongoing promotions, exclusive offers, and plans, etc. Keep your field force equipped with the latest product information to generate new orders within the FMCG sector.
Organize customers into various profiles such as distributor, retailer, stockist, or super stockist. Additionally, add information to every customer profile, including different contacts, multiple branches, credit limits, etc., within the FMCG CRM. This specialized approach ensures a systematic categorization of customers based on their roles in the distribution network, allowing for detailed customer profiles with essential information like contacts, branches, and credit limits.
Adding zones to our distributors/retailers not only allows you to see the spread of your network clearly but also lets your south zone representative manage only the south zone distributors and retailers for a smoother distribution management system within the FMCG sector. This specialized approach enables geographical segmentation, providing a clear view of the network’s distribution across different zones. It also facilitates efficient management by allowing representatives to focus on specific zones, ensuring a streamlined distribution process.
Immensely significant information like past meetings, interactions, orders, payments, complaints, returns, stock, and other less significant customer information are also easily accessible from their individual records within the FMCG sector. This comprehensive data retrieval allows for a holistic view of customer interactions, enabling effective decision-making and personalized customer engagement.
When your customer index is on a cloud, your agents can access an internal view of the customer’s location, upcoming payments, pending orders, or any past complaints right from their mobile devices. This enhances the efficiency of field agents within the FMCG sector, providing real-time insights for better customer engagement.
A login system is optional, allowing distributors/retailers to have their own logins, enabling them to place orders and raise issues directly from their mobiles. Streamlining the order-taking process is crucial for boosting sales within the FMCG sector.
Gain insights into the inventory levels of each distributor across various stockrooms. Furthermore, leverage CRM-Doctor CRM to automatically send reminder messages for new orders when the inventory falls below predefined minimum levels, ensuring a seamless and proactive approach to inventory management in the FMCG sector.
Recognizing the unique value of certain distributors/retailers, we offer the flexibility to create custom rate plans tailored to their specific requirements. This ensures that all orders placed by these special distributors are automatically processed at their agreed-upon rates, streamlining the order management process for your agents and eliminating the need to remember various rates for each order.
Make beat plans, dole out them to handle groups, direct constant advancement, take live choices, and considerably more.
Utilize a systematic approach to handle visits with the beat organizer every day. Make a deep-rooted beat plan with distributors, timings, and errands, and permit your salesmen to get to their day-to-day designs through their mobile.
Attendance pop up is the principal thing your agents see when they sign into the CRM-Doctor CRM mobile application. When the participation is stamped, it will reflect with time and geo label in the focal data set. The system can likewise push this information to the HR group straightforwardly.
At the point when you should be certain that your agents are on their concluded beat plan and have achieved the set assignments, essentially track their course starting from the beginning of their process through the course map following.
A deviation in the plan? Update your agents' beat plans from the office and inform them while they are still on the field.
Not certain where your agents are right now? Open the constant GPS tracker dashboard and immediately gain admittance to every agent's continuous areas with geo labeling. Appreciate restricted admittance to this view.
The application permits your agents to add their day-to-day field costs be it movement, rewards, or some other when they close down the day.
Effortlessly create new distributors and retailers, place new orders, or update existing ones with ease, all through the user-friendly CRM-Doctor CRM mobile application, providing a swift and efficient solution for your FMCG business.
CRM-Doctor’s mobile application facilitates the creation of new distributors, addition of new orders, or updates to existing ones on the fly. An intuitive process, much like the seamless experience of online shopping today, designed to enhance the efficiency of your FMCG business.
Effortlessly track the real-time status of your orders across the pipeline – from order initiation to quotation receipt, invoice dispatch, and delivery. Additionally, swiftly review previous orders and their upcoming payments instantly through the mobile application, ensuring complete transparency for your FMCG business.
Include payment details along with images of checks collected by agents during field visits. The synchronization with CRM-Doctor will update the payment status in the central database, ensuring accurate and real-time financial records for your FMCG business.
Track your orders as they progress through the various stages of the pipeline customized according to your business structure. Know when your order is placed, when approved, when processed, and when it is dispatched. Keep a tab on all of your orders and don’t allow gaps in your internal system to blindside your decision-making process in the FMCG sector.
Whether it’s input on your item or complaints on your stock system, listen to it. Permit your distributors/retailers to impart to you effectively through any channel of their inclination. Have all cooperation’s bound together under one single inbox in the FMCG sector.
Multi-Channel Feedback System
Instant Chat Through Mobile App
Feedback/Complaint Gets Converted
Tickets Get Auto-Connected To Pertinent Order/Relevant
Could FMCG Software at any point assist you with procuring more orders?
An FMCG business includes gathering and conveying to an organization POS retailers. An FMCG software solution assists you with dealing with the whole conveyance process through a solitary cloud-based platform.
Rather than going with heritage systems, for example, securing orders in view of calls or new messages, the CRM for distributors allows you systematically to reveal and land more open doors.
Inside an FMCG software solution, you can gather orders, appoint conveyance groups, oversee everyday tasks, and guarantee conveyance at the earliest.
An FMCG software solution assists you with dealing with your start-to-finish process pipeline.
1. Gather and view all the new order subtleties inside an FMCG distributor management system.2. Smooth out new orders through an FMCG software solution.
3. Oversee order pipeline through a distributor management system
4. Oversee level-related data for every POS retailer like limits and estimating.
CRM-Doctor’s conveyance and inventory management CRM assist you with on the whole dealing with your whole FMCG exercises.
What is A CRM Software for FMCG and How Can It Benefit You?
An FMCG business includes gathering and conveying to an organization POS retailers. An FMCG software solution assists you with dealing with the whole conveyance process through a solitary cloud-based platform. Rather than going with inheritance systems, for example, obtaining orders in view of calls or new messages, the CRM for distributors allows you systematically to uncover and land more open doors.
Inside an FMCG software solution, you can gather orders, allocate conveyance groups, oversee everyday tasks, and guarantee conveyance at the earliest.
An FMCG software solution assists you with dealing with your start-to-finish process pipeline.
Gather and view all the new order subtleties inside an FMCG distributor management system.
Smooth out new orders through an FMCG software solution.
Oversee order pipeline through a distributor management system.
Oversee level-related data for every POS retailer like limits and evaluating.
What are the advantages of CRM software for the FMCG business?
There are a few explicit elements that you really want to pay special attention to In a CRM for FMCG software, specifically;
Make an itemized staggered item inventory with SKUs, improved media library, item depictions, and directions.
Permit your field reps to get to the item inventory from a distance and dive into important item data when expected on the field.
Send moment mobile notices to distributors and retailers about continuous advancements, restrictive offers and plans, and so forth. Keep your field force outfitted with the most recent item data to draw in new orders.
Make custom rate plans for those extraordinary distributors and guarantee all orders are put in their set rates as they were.
Your agents need not need to recollect this multitude of various rates for each order as the system will consequently accept all new orders according to set rates.
Make plans, appoint them to handle groups, direct continuous advancement, take live choices, and considerably more.
What is the best element of CRM-Doctor CRM'S FMCG Software?
Make a deeply grounded beat plan with distributors, timings, and undertakings, and permit your salespeople to get to their everyday plans through their mobile.
Set errands, just track their course starting from the beginning of their process through the course map following.
Open the ongoing GPS tracker dashboard and immediately gain admittance to every agent’s continuous areas with geo labeling. Appreciate restricted admittance to this view.
Participation spring up is the principal thing your agents see when they sign into the CRM-Doctor CRM mobile application. The system can likewise push this information to the HR group straightforwardly.
The application permits your agents to add their day-to-day field costs be it movement, rewards, or some other when they close down the day.
Update your agents’ beat plans from the office and advise them while they are still on the field.
How to pick the best CRM FMCG software?
There are a few explicit elements that you really want to pay special attention to In a CRM for FMCG software, specifically;
You can gather orders, allot conveyance groups, oversee day-to-day activities, and guarantee conveyance at the earliest.
The FMCG software solution ought to assist you with dealing with your start-to-finish process pipeline.
The CRM ought to have the option to gather and view all the new order subtleties inside an FMCG distributor management system.
You ought to have the option to smooth out new orders through an FMCG software solution.
Oversee order pipeline through a distributor management system.
Oversee level-related data for every POS retailer like limits and values.
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